SHIPPING POLICY

Last modified: 01 February 2023 We have concentrated heavily on ensuring that the items are delivered to our customers as soon as possible.

Kindly note: Handling and production time are not included in estimated ship times!

All products will go through a production process, so there will be a Handling Time associated with them. This time includes transit time.

Assessed Boat TIMELINES*

Delivering ON US

Dealing with time: 1 – 2 Work days (Monday to Friday)

Travel time: 3 – 7 Work days (Monday to Friday)

What amount does delivering cost?

We offer Flat Rate shipping, which is only available to US customers: $5 for every request

How Would I Track My Request?

We will send you an email with the relevant information once your order is shipped. The tracking information will be available within one to two business days.

PACKAGE DISPLAYED:

We aim to deliver all packages within the quoted time frame and have formed partnerships with all of our carriers. Please be aware that we cannot be held accountable for package delays that may occur as a result of inclement weather, incorrect address information, or carrier-related issues that are beyond our control. When it comes to reshipments, claims, or lost packages, we will do our best to resolve every issue for all of our customers.

We will process a reshipment of the order in the event that a package has been misplaced, lost, or we are unable to verify delivery using tracking information. Packages that show that they were delivered by the carrier have been investigated and will not be eligible for a refund until the issue is resolved. Please contact us at: in the event that your package does not arrive or arrives damaged. Include your order number in your email to contact@personalizedpictureplace.com.

Taxes, duties, and customs:

The customer is responsible for paying any import fees, customs taxes, or duties. We cover no extra charges or expenses for the last conveyance of the bundle to your objective or country. Please be aware that the amounts of these fees cannot be predicted because they vary according to country laws and policies. A refund will not be given if a package is returned because the paid taxes and customs fees were not accepted.

For any questions and inquiries please contact us:

• Address:
  Flat 36 Beechcroft Court, Leigh Road, London, London, N5 1AJ, GB
• Time Support:
  Mon – Fri: 9:00 am – 5:00 pm, Sat-Sun: 9:30 am – 4:00 pm , GMT -8
  
• Email: contact@personalizedpictureplace.com
  
• Phone: 7580506178